SHIPPING AND RETURNS
Personally Poetic will ship orders to addresses within the 50 United States, APO/FPO military addresses, and Puerto Rico.
We offer free shipping on orders of $100.00 or more within the United States. Orders less than $100.00 will be charged either Flat Rate Shipping or Priority Shipping based upon your customer’s instructions.
Flat Rate Shipping:
Flat Rate shipping via the United States Postal Service is $6.95 for orders placed at personallypoetic.com or at a Gathering. Additional charges may apply for packages weighing over 13oz. Delivery can be expected within 2-10 business days after receipt of order.
Priority Shipping is $12.95 and may vary per package weight. Delivery can be expected within 1-3 business days after receipt of order. Additional charges may apply for packages weighing over 13oz.
Shipping to APO / FPO military addresses:
Orders are sent Via USPS and may take 14-21 days.
Personally Poetic is not responsible for delayed or lost shipments.
Please contact Customer Support at 800-516-1153 or email@example.com with any questions regarding shipping.
We take great pride in the design, workmanship and quality of our products and believe you will be very satisfied. We understand an occasional quality issue may arise resulting in the need to return product. The information below outlines our policy and process for returning defective merchandise.
If for any reason you are not completely thrilled with your Personally Poetic purchase, you may return it for a complete refund (original price paid and associated tax, less shipping costs) to the original form of payment within 30 days of receipt. A credit will be issued for items returned after 30 days (cost of goods less shipping), which can be applied toward a future purchase. Exchanges are available for 90 days from the date of receipt. For Personalized Products, no changes can be made after Personally Poetic receives the order.
A Return Authorization Number is required for all returns and exchanges. Please contact Consultant Support at 800-516-1153 or firstname.lastname@example.org. Returns or exchanges sent without a Return Authorization Number will not be processed.
Damaged or defective goods will be replaced at no additional charge to the customer and must be reported within 15 business days of receipt of order. Damages deemed above and beyond normal wear and tear will not be replaced. We reserve the right to refuse any return with signs of tampering, excessive wear and tear or modifications. A pre-paid shipping label will be provided for the return of damaged or defective goods only.
Items being returned should be shipped in their original packaging, padded envelope or box and sent via a traceable carrier such as UPS or USPS. Customer is responsible for all return shipping costs. Personally Poetic is not responsible for lost or damaged packages.
If you need to return Waxing Poetic product, please contact Consultant Support at 800-516-1153 or email@example.com. Please include the original invoice with your return and the order number must be noted on the outside of the package. If the item you would like to return is a gift, please have the gift buyer’s name and e-mail address available. Please allow 2 weeks for processing returns.
Once you have your Return Authorization Number, properly package your return in the original packaging and send your return to:
Attn: Returns Dept.
1160 Eugenia Place
Carpinteria, CA 93013
The Waxing Poetic product warranty applies to defects in materials and workmanship only. Warranty covers manufacturer defects up to 12 months from the date the product ships to the Customer. Defects include, but are not limited to, clasp defects, broken chain, and missing gemstones. Any product returned under a defect RA will be inspected and evaluated. If deemed defective, a credit will be applied to Customer’s account. General wear and tear, tarnish, and improper cleaning are not covered under the product warranty.
Waxing Poetic jewelry requires special care and must be properly handled and cleaned. The warranty will be null and void if the succeeding instructions are not followed. Please note: oxidization is a signature look of Waxing Poetic products and some pieces are designed to have a dark appearance. Daily wear may fade this finish. This is not a defect but normal wear and tear.
- Do not use liquid silver polish. Liquid polish will remove the oxidation treatment on many products. Waxing Poetic will not exchange nor replace products that have been exposed to silver polish or any other harsh jewelry cleaner.
- Do not wear in water. Waxing Poetic recommends caution when wearing jewelry near chemical products. The jewelry may interact with certain chemical products if worn in a hot tub, pool, or shower.